Cheer Replay & Themis Customer Support

Cheer Technologies LLC

Cheer Replay & Themis Customer Support

Cheer Technologies LLC provides dedicated technical support to ensure your Cheer Replay and Themis systems operate smoothly before and during your event. Our support team is available through phone, chat, and optional SMS-based assistance.

How to Contact Support

Phone Support

Call +1 (415) 808-5255 for Cheer Replay and Themis Technical Support.

If we are unable to answer immediately, please leave a voicemail with the following information so we can assist you as quickly as possible:

Your full name
Event producer
Event name
Equipment tag(s) (for example: CR01, CR02)
Event start time or confirmation the event has already started
A brief description of the issue

Voicemails that include complete information are prioritized for faster resolution.

Live Chat Support

You may also contact us using the Crisp live chat widget available on

https://themis.events

Live chat is ideal for quick questions, status checks, non-urgent technical issues, and clarifications during setup or teardown.

SMS (Text Message) Support

Cheer Technologies LLC offers optional SMS-based customer support for active events.

How to Opt In

Text the keyword SMS to +1 (415) 808-5255 to opt into text message support.

By opting in, you consent to receive text messages from Cheer Technologies LLC related to technical support, event operations, equipment status, and issue resolution updates. Message frequency may vary depending on support needs.

How to Opt Out

You may reply STOP at any time to stop receiving text messages from customer support. After opting out, you will no longer receive SMS communications unless you opt in again.

What to Include in Any Support Request

Providing clear and complete information allows our team to diagnose and resolve issues efficiently. Please include:

Your name
Event producer
Event name
Equipment tag(s) (e.g., CR01)
When the event starts or started
A concise description of the issue, including any error messages or recent changes

Incomplete requests may delay resolution during peak event hours.

Support Scope and Expectations

Support is focused on active events, event setup, and critical operational issues. During peak competition hours, issues impacting live operations are prioritized. Non-critical requests may be addressed after live event needs are resolved.

Compliance and Messaging Disclosure

By initiating contact via phone, chat, or SMS, you acknowledge and consent to communications from Cheer Technologies LLC for customer support purposes only. Cheer Technologies LLC does not send marketing or automated promotional messages through this support channel. Standard message and data rates may apply depending on your mobile carrier.

Cheer Replay & Themis Customer Support

Cheer Technologies LLC