SMS Privacy Policy

Cheer Technologies LLC

Version 2.0

Effective Date: December 13, 2025

Note: This Policy Applies to SMS-Based Customer Support Only (Not Marketing)

At Cheer Technologies LLC (“Company,” “we,” “us,” or “our”), including our platforms Cheer Replay and Themis, we value your privacy and are committed to protecting your personal information. This SMS Privacy Policy explains how we collect, use, and manage phone numbers for SMS-based customer support communications.

COLLECTION OF PHONE NUMBERS

We collect your phone number only when you voluntarily provide it to us. This may occur when you:

Contact our support team by phone, chat, or SMS
Opt in to SMS-based support by texting a keyword (such as “SMS”) to our support number
Provide your phone number during event setup, onboarding, or support-related inquiries

We do not purchase phone numbers, scrape contact information, or collect phone numbers without user consent.

USE OF PHONE NUMBERS FOR SMS SUPPORT

Phone numbers collected by Cheer Technologies LLC are used exclusively for customer support and operational communications related to:

Technical support
Event operations
Equipment status
Issue resolution and follow-ups

SMS messages are not used for marketing, advertising, or promotional purposes.

Message frequency varies based on the nature and urgency of the support request. Standard message and data rates may apply depending on your mobile carrier.

We only share phone numbers with our SMS service provider as required to deliver messages. All SMS communications are currently delivered using Ringover, subject to their applicable privacy and security policies.

OPTING IN TO SMS SUPPORT

Users may opt in to SMS-based support by texting the keyword SMS to +1 (415) 808-5255, or by otherwise explicitly consenting during a support interaction.

By opting in, you consent to receive text messages from Cheer Technologies LLC related solely to customer support and event operations.

OPTING OUT OF SMS MESSAGES

You may opt out of SMS communications at any time by replying with any of the following keywords:

STOP

Once you opt out, you will no longer receive SMS messages from Cheer Technologies LLC unless you opt in again. Opt-out requests are processed promptly and typically take effect immediately.

PRIVACY AND DATA HANDLING

We do not sell, rent, trade, or transfer your phone number to third parties for marketing or advertising purposes.

Phone numbers are retained only as long as necessary to provide customer support services or to comply with legal and operational requirements.

Your use of SMS-based support services is subject to our Terms of Service. By accessing or using our services, you agree to be bound by those Terms of Service and this SMS Privacy Policy.

You represent that you are at least 18 years of age. Our services are not intended for individuals under 18.

Your use of our services is also subject to our broader Privacy Policy, which describes how we collect, use, and protect personal information across our platforms.

CHANGES TO THIS POLICY

We may update this SMS Privacy Policy from time to time. If material changes are made, we will post an updated version on our website with a revised effective date.

CONTACT INFORMATION

If you have any questions or concerns regarding this SMS Privacy Policy, please contact us at:

Cheer Technologies LLC

Phone: +1 (415) 808-5255

Website:
https://cheerreplay.com/
https://themis.events